Effective Date: 19-Nov-2024
At iTaxr Inc., we strive to provide high-quality services to our customers. We understand that sometimes
things don’t go as planned, and we want to make the refund process as simple as possible for you.
Please read this Refund Policy carefully before purchasing or using our services.

1. Eligibility for Refunds
   Refund requests will be considered under the following circumstances:

• The refund will be processed in INR for domestic transaction
• Refunds will be issued to the original payment method (e.g., credit card, PayPal) appear in your account within 30 days used for the purchase. If that method is unavailable, we will contact you to arrange an alternative refund method.
• Please note that depending on your financial institution, it may take up to 30 business days for
  the refunded amount to be credited original payment method appear in your account.
• Incorrect Billing: If you were charged an incorrect amount or for a service you did not order.
• Service Not Provided: If we were unable to provide the agreed-upon services due to an error on
  our part.
• Request Before Service Completion: If you request a refund before the completion of a service
  (e.g., tax filing or consulting) and we have not begun work on your behalf, you may be eligible for
  a refund.

1. The refund will be processed in INR for domestic transaction
2. Non-Refundable Services
   Certain services are non-refundable, including:

• Completed Services: Once services have been completed or partially rendered (e.g., completed
  tax filing, completed consultations), we cannot offer a refund.
• Subscriptions: If you purchase a subscription or recurring service, payments are non-refundable
  after the service period begins.
• Promotional and Discounted Services: Services purchased through special promotions,
  discounts, or coupon codes may be non-refundable depending on the terms of the promotion.

1. Refund Request Process
   To request a refund, you must contact our customer support team within [30] days of the original
   purchase date. Refund requests can be made via email or through our support portal.
   How to Request a Refund:

• Email: connect@itaxr.com with the subject line “Refund Request”.
• Include: Your name, the service purchased, the date of the transaction, and the reason for your
  refund request.
• Review Time: Refund requests will be reviewed within [5-7] business days, and we will notify
  you of our decision.

1. Refund Processing
   If your refund request is approved:

• Refunds will be processed in U.S. Dollars (USD).
• Refunds will be issued to the original payment method (e.g., credit card, PayPal) for the
  purchase. If that method is unavailable, we will contact you to arrange an alternative refund
  method.
• Please note that depending on your financial institution, it may take up to [10] business days for
  the refunded amount to appear in your account.

1. Fees

• If the refund request is approved, a transaction fee may be deducted from the total refund
  amount (if applicable), depending on your payment method or service terms.

1. Partial Refunds
   In certain cases, we may offer a partial refund based on the services rendered and the amount of work completed. For example, if a service has been started but not fully completed, we may offer a refund for the unused portion of the service.
2. No Refunds After Service Completion
   Once a service is completed (e.g., after a tax return has been filed, or after a consultation has been held), we cannot issue a refund for that service.
3. Dispute Resolution
   If you are dissatisfied with our services or refund decision, we encourage you to contact us at
   connect@itaxr.com to resolve the issue. If a resolution cannot be reached, you may contact your
   payment provider or credit card company to dispute the charge, but please note that we are committed to resolving customer concerns fairly.
4. Changes to This Refund Policy
   We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated date will be clearly marked. By continuing to use our services after any changes, you agree to the revised terms.
5. Contact Information
   If you have any questions about our Refund Policy or need assistance with a refund request, please
   contact us at:
   iTaxr Inc.
   8 The Green, Dover, DE 19901, United States
   Email: connect@itaxr.com